Legal
Terms of Service
These terms cover your use of Apta. Please read them — especially the part about what Apta is not.
Last updated 11 September 2026
These Terms govern your access to and use of Apta (the “Service”), operated by Sketchli Pty Ltd (ABN 77 676 744 620), Melbourne, Victoria, Australia (“we”, “our”, or “us”). By using Apta, you agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.
1. What Apta is
Apta helps you organize a family member’s health history — lab reports, trends, medications, appointments, an emergency card, and a read-only assistant that explains what is already on their record — so nothing gets missed by their doctors. It is an information organizer for families and their clinicians.
2. What Apta is not
Apta is not a medical device, a diagnostic tool, a monitoring service, or an emergency service. It does not provide medical advice and does not replace a doctor. Insights, appointment questions, and anything the assistant tells you are prompts for a conversation with a qualified clinician, who decides — the assistant does not diagnose or advise on medication. AI-extracted values may be incomplete or wrong — always check them against the original document. In an emergency, contact local emergency services.
3. Your account
- You must be 18 or older and able to enter a contract.
- Keep access to your sign-in method secure. Tell us promptly if you suspect misuse.
- You are responsible for what happens under your account, including who you invite.
4. Consent and sharing
Only add information about someone, or share their records, if you are entitled to do so and have their consent where required. The person receiving care can ask to see what is held about them and to have it corrected or removed. You control who you invite and what a doctor share link exposes: invitation links are single-use and expire after 7 days, doctor links are read-only and expire after 30 days, and you can revoke either at any time.
5. Acceptable use
- Don’t upload content you have no right to, or that isn’t a genuine health record.
- Don’t attempt to break, probe, or overload the service, or access other families’ data.
- Don’t reverse-engineer, decompile, or attempt to extract the source code of the Service.
- Don’t use automated tools to scrape or extract data from the Service.
- Don’t use Apta to provide a commercial clinical service to third parties.
6. Subscription and payment
Apta is currently free during early access, with no card required. When paid plans launch, pricing and billing terms will be presented before you subscribe, payments will be processed by Stripe, and card details will never touch Apta’s servers. We will give you notice before any charge begins.
7. Your content
You keep ownership of everything you upload. You grant Apta the permission needed to store, process, and display it to run the service for you and the people you share with — nothing more. Our handling of it is described in the Privacy Policy.
8. Intellectual property
Everything that makes up the Service — the Apta name and logo, the interface, and the underlying software — is the property of Sketchli Pty Ltd. We grant you a limited, personal, non-transferable licence to use Apta for its intended purpose, for as long as your account is active. No other rights are granted.
9. Availability
We work to keep Apta reliable but do not guarantee uninterrupted service. Features may change or be withdrawn as the product develops. We keep encrypted backups and test restores, but you should keep your own copies of important original documents.
10. Liability
To the extent the law allows, Apta is provided “as is”, and we are not liable for clinical decisions, missed findings, or outcomes arising from use of — or reliance on — the service. To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms is limited to the amount you paid us, if any, in the twelve months before the claim. Nothing in these Terms limits liability that cannot be limited by law, and nothing here reduces any right you have under the DPDP Act or other mandatory law that applies to you.
11. Indemnity
You agree to indemnify and hold Sketchli Pty Ltd harmless from claims, losses, and costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or content you add without the right or consent to do so — to the extent permitted by law.
12. Ending your use
You can delete any care profile and its records yourself, and request full account closure from the account page or by emailing us. We may suspend or end access if these terms are seriously or repeatedly broken. On closure we purge your account and the records you own, subject to legal retention.
13. Governing law and disputes
These Terms are governed by the laws of Victoria, Australia. If you have a dispute, contact us first at help@apta.care and give us a reasonable chance to resolve it informally before starting any formal proceedings. This does not limit rights you have under the DPDP Act or other mandatory law that applies to you because you are using Apta in India, which this clause does not override.
14. Changes to these terms
We will notify you of material changes before they take effect. Continued use after that means you accept the updated terms.
15. General
If any part of these Terms turns out to be unenforceable, the rest stays in effect. We may transfer these Terms in connection with a merger, acquisition, or sale of the business; you may not transfer your rights under them without our consent. Not enforcing a term on one occasion doesn’t waive our right to enforce it later. These Terms, with the Privacy Policy, are the whole agreement between you and us about the Service. We are not liable for delays or failures caused by events outside our reasonable control (for example, outages of the cloud infrastructure Apta depends on).
16. Contact
Sketchli Pty Ltd
ABN: 77 676 744 620
Melbourne, Victoria, Australia